Job: Admin Assistant/Insurance Biller Franciscan Community Counseling – FT

Title Admin Assistant/Insurance Biller Franciscan Community Counseling – FT
Categories Sisters of Saint Francis
Location Colorado Springs 80919
Job Information

Assists the Executive Director in a confidential manner and occasionally other staff at Franciscan Community Counseling. Assists the Executive Director in researching D.O.R.A. regulations and grant writing opportunities. Gathers statistical data on client satisfaction and demographic information. Performs clerical functions such as preparing letters for office use or correspondence with clients, receiving visitors, filing, and scheduling. Responsible for maintaining patient accounts and accounts receivable.  Responsible for billing insurances, communicating with insurances, and complying with insurance laws. Coordinates the Adopt- a-Sister program and maintains all donor accounts. Interfaces with our psychiatrist, schedules the medicine clinic, and maintains patient records.  Resolves patient issues that may arise with medications. Makes suggestions to the Executive Director for process improvement of administrative tasks. Manages the MSF Columbarium to include pursuing and completing sales, coordination of inurnments and engraving.


  • Maintain client confidentiality according to all HIPPA privacy standards
  • Use of Valent EHR to post client sessions, payments, and charity performed
  • Bill for all insurance companies, clients, and grants
  • Verify insurance eligibility of clients
  • Answer phones, interface with clients and prospective clients; do intakes of new clients
  • Prepare and reconcile bank deposits
  • Maintain financial files for clients
  • Type, copy and distribute mail, faxes, correspondence, and forms.
  • Transcribe and distribute Board minutes and attend Board meetings
  • Prepare brochures, publicity, mailing (including bulk mailing), registrations for workshops, groups, and maintain records on such
  • Keep statistics on clients and Quality Assurance (CQU)
  • Attend monthly staff meetings
  • Close financial and Valant files as therapists terminate with clients. Enter all demographic information on new clients into Valant
  • Manage 3-month follow-ups after termination of counseling
  • Follow up on insurance payments or denials
  • Manage the Adopt- a-Sister program to include preparing letters, mailings, new-adopter packets, billing, and donor relations
  • Manage MSF Columbarium sales, coordinate inurnments and engraving


  • Must have knowledge of insurance claims and medical coding
  • Must be proficient in Microsoft Office Word, Excel, PowerPoint, and QuickBooks. Knowledge of Act database helpful
  • One to two years related experience and/or training
  • Or equivalent combination of education and experience

Schedule: 40 hours per week, Monday through Friday, some weekends if needed.

Benefits: We offer an excellent benefits package, including medical, dental, life, and disability plans, PTO, sick leave, Personal Time, and a 401(k) plan with 4% employer match.

Sisters of St. Francis is an Equal Opportunity and E-Verify Employer and provides reasonable accommodations consistent with its legal obligations.  



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